xoconostle, thanks :) I very very rarely post here. In answer to post 3, she did. Scanned her manual with the serial number sticker on it. Same response. In answer to post 5, no serial or unlocking system at all. Purchases are recorded and saved, with serious attention paid to preserving the customers info. And, of course, the buyer must keep their own hard copies of their receipt. Crackers/hackers/warez pirates/etc are not slowed down, much less stopped by any kind of registration system. The only folks who suffer are the legit purchasers. Bottom line, despite the claims of certain folks that they 'try before they buy', there are no sales lost to the legit customers. IMO :)