Thank you :) It's all fixed now. The texture pack now has a statement indicating the hat is not part of the outfit and has a link to where it can be found, and it also states that the package does not include textures for a hat. I also got credit to which I was able to put towards other tems in the store for things that I actally could use "as is" with things I already have. I'm pleased with the way management handled this situation.

"It is good to see ourselves as others see us. Try as we may, we are never
able to know ourselves fully as we are, especially the evil side of us.
This we can do only if we are not angry with our critics but will take in good
heart whatever they might have to say." - Ghandi