I have purchased a large number of items from various merchants and have had nothing but good experiences until this one. I've had some problems with files either not being complete, or something corrupt in the zip, but a quick PM or email rectified the situation quickly, and the merchant was very nice to deal with...friendly and concerned. I would rather not have had to go to management to rectify this one situation, but the comments said to me after I requested a refund, left me with no other recourse. This situation hasn't tainted me to all merchants, but I won't buy anything from that one again. It seems their ads are "promo" and don't depict their items accurately. When I buy, I like to know what I'm getting up front. I don't want to go to the Jaguar sales store and find out that the $50,000 price tag is for the right rear hubcap and stearing wheel, but the Jaguar car isn't included... it was just used in the promo images. I'd like to see promo images depicting the results of the package itself without post work. Then I'd like to see some thumbnails that show the potential of the package done as the merchant sees fit. This way there is no misunderstanding as to what the buyer is getting.

"It is good to see ourselves as others see us. Try as we may, we are never
able to know ourselves fully as we are, especially the evil side of us.
This we can do only if we are not angry with our critics but will take in good
heart whatever they might have to say." - Ghandi