" Peng, it's more than the QA departments, some merchants need to take a good long look at their attitude." I agree. However, when it comes to product quality, the QA departments are the final gold/crap filter... and in far too many cases, they are the only filter there is. As far as merch attitudes, that is something a little beyond the ken and ability of any store to really control, at least outside of the more egregious examples. The best you as a customer can do is name 'em and shame 'em (but when you do, you really should provide evidence to back it up...) /P