The reasoning for you to contact the Manfacturer is that they will get the message that way

CL is under no obligation to check the third-party sites and probably only do so to post updates.

All the group yelling will NOT MATTER if it does not reach the intended party. The each member of the group needs to contact the manfacturer. Then the manfacturer will see that there is more of a need for this.

But hosting a protest on a website they probably do not read is a waste of time and resources better spent contacting them...

Hades bless, call them, you might find you gain better results with a Live Person. FYI, I worked 8 years in Customer Service both in a store and in a Call Center (I'm in operations now for said Call Center.) Anytime there was a problem with Airline Miles, we referred the Caller back to the Airline. Even though our hotels offer frequent flyer miles with many airlines, ultimately the caller needed to touch base with their airline to find out what steps to take. If they needed to get proof of the stay, then we forwarded the message to the hotel directly. BUT, you have to follow the procedure set up by the airline in order to have missing stays credited...

Message edited on: 04/26/2005 13:14