Think you are right - but another analagy sprung to mind - I wonder how those that are saying we are whinging would feel if:- They bought a lovely new refrigerator and it was shipped to them only to find out that it doesn't run cool enough to keep food properly. You ring the manufacturer - "Oops we are sorry we left out a component, which you can fit yourself - but where you live you will have to pay $X for us to ship it to you. Just bad luck you don't live next door, you could drop by and pick it up." And to whoever said jump on the phone - remember this is an International Community - I certainly don't feel like calling the US to possibly be left hanging on the phone whilst I "wait for a custmer service to become available".

The supreme irony of life is that hardly anyone gets out of it alive.
Robert A. Heinlein

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