I know I still had a dial-up line when one of the big Poser 5 updates came out and I could not get it to download completely. I contacted Curious Labs via e-mail and they very kindly sent me the update on a CD--for free. I worked enough jobs with direct public contact to learn that most companies are willing to help you if you politely request help directly from them and explain why you need help. I have found this to be true from Curious Labs, Renderosity, DAZ3d, and some of the smaller vendors here within the Poser community.