SndCastie: "There might be a problem with a product the merchant wasn't aware of and hadn't had a chance to fix." Err, far be it from me to step out of line or anything, but, umm... isn't that what the RMP testers are supposed to be paid to do? You know, find that sort of stuff before it gets released? "...so to bash a merchant is unfair" As stated by Yours Truly @ the DAZ fora: " Sorry, but I don't see too many folks out there showing sympathy for Microsoft whenever a major virus hits, nor do I see anyone patting Ford's CEO on the head and saying "it's okay... we know you meant well" whenever a major product recall hits. There is a complete lack of spiritual love and forgiveness for the makers of Vioxx right now as well... go figure. " The merchants are ostensibly businesspeople, not kindergartenders on their very first trip to the zoo. The absolute last thing that should be around any monetary transaction is the feelings and sensibilities of a merchant. Are the merchants around here that sensitive that they fear even the slightest criticisms? Why? (and more importantly, why on Earth are they in business if they are?) /P