Magik1 opened this issue on May 01, 2005 ยท 38 posts
hauksdottir posted Sun, 01 May 2005 at 11:10 PM
I don't think anybody at CL will kill me if I say that they've been working steadily to fix errors and there has been a series of patches to test. The best thing to do when Poser crashes or throws up an error message or does something weird is to note it, see if you can repeat it and then write CL with your system specs and what happened. The more information they have the easier it is to eliminate suspects and get down to the real cause! Even if you think someone else wrote them, the information helps!!! Example: Fred on a PC with a triple-wow card and 4 gigs of RAM has a memory problem.... and is pissed because his high-end ultra-speced gaming system can't render a scene with 2 Vickys and an umbrella stand. Ted with only 1 gig is happily rendering 11 fully-dressed Mike3s in a football huddle... and doesn't even have the latest driver for his medium-range card. Unless they also get feedback from Ned, Red, and Zed, it is going to be difficult to determine if it is too much memory, too hot a machine, the OS, the brand of card, or what Poser is doing with its left hand while waving down pixels with the right. If it only crashes when rendering, that is information. If it only crashes if you leave the render in the background and do something else is also information. If it only crashes when it is rendering in the background and you are downloading a mega-file in the meantime and Windows is mixing up packets in the tempfiles somewhere is also information. Telling everyone to buy a Mac because it never crashes on a Mac isn't the ideal solution. Repeatable problems are the easiest to isolate. I finally got P6 to crash, for the first time ever, a couple of days ago... but it was while testing a figure. I need to know if it is the figure or the program... but Poser absolutely refuses to crash again. Argh! I can't just hand them a corpse; I have to hand them a toe-tag saying why it died, or at least what it was doing when it fell off a particular cliff. My recommendation? Some people have a memory problem, others do not. If you do, tell CL as much as possible, and don't do anything risky until the patch comes out. Don't keep knocking your head against the wall, when there are other more productive things to do. Carolly