"This e-mail could be misunderstood"!!!! Well, yea! You send an email to your Vue 4 customers and proclaim that "Did you know? As a Vue 4 user, you are entitled to special discounted upgrade fees: you could get Vue 5 Infinite for only $199 (SRP: $599)!" Plain and simple, this is misleading and false advertising. It got a lot of people clicking on E-on's website looking for this great special. When stores and businesses advertise or promote misleading and false announcements, they are charged and rightly so.