Yes P4 files can be a problem, it would be nice if the merchant could refresh their products. How long ago did P5 come out? http://www.renderosity.com/messages.ez?ForumID=12404&Form.ShowMessage=2253039 Deals to Mr Shruggy and http://www.geocities.com/RTEJava/alpha/index.html Decodes RTE files. I'm told that very few merchants use RTE encoding. Sorry I haven't encountered pcf files, yet. Hope this helps.