xenophonz, I think krazik is probably 100% legit too. No scammer would be so persistent. But that's not the point. I don't know for a fact that he is who he says he is. And if he works for CL, why the hell doesn't he mail us from work instead of using IMs? But the main reason is I don't like his attitude. He waltzs into this thread and assumes we know who he is, then starts IM-ing pople for a serial number. WTF is that about? And pointing to other threads isn't any sort of validation at all. If CL-steve or katherine IM-ed me, I'd know who they are. Who the f**k is this guy? And what's his status at CL? Is he here to conduct customer service on behalf of CL? He says he's not. So why doesn't he just leave it to the people who should be doing it. Or even better, why doesn't he tell CL-steve that people are having problems and point him to this thread? 'I could check Tori's email. But I'm not gonna' That doesn't exactly add to his credibility as a CL employee, does it? But whatever, I'm sure he works for them in some capacity. But I'll tell you this. I'm not anyone particularly important, but I do make poser content as a full-time occupation. I'm not some newbie who just wandered in. I've been around this place for a long time, and I've seen posts by everyone from larry weinberg down. And this sort of behaviour from a CL employee doesn't impress me in the least. mac PS Sorry. I'm not sounding off at you.