'PS Sorry. I'm not sounding off at you' neotekian, That postscript was to xenophonz. I was partly answering his post, so I wanted to making it clear that I wasn't mad at him. Yes, my use of F-words may have been uncalled for, I agree. But my response was dictated by my annoyance at krazik. If he's a CL employee, he should know better than any of us what piracy, phishing and other scams can do to a software manufacturer. My tone may have been excessive, but I think his sniping was totally unprofessional. I expect more from the people I give my hard-earned money to. If I treated my customers like that, I wouldn't get many return sales. And if you don't see anything wrong with telling a customer, whom you know is having problems, that you could help, but you're not going to, then I think we disagree about how customers should be treated. mac