Yeah I feel for you! I've only bought a few things from them and wasn't too happy! The Bass is not worth 30 bucks, it doesn't pose worth a crap, the body looks bad. They have no textures for it and I can't make them! I wont buy anything from them anymore, at least until I get better at making textures and editing models. They are supposed to be all around making things for all purposes right? Well, I e-mailed them asking if they were EVER gonna make anymore marine animals or animals for that matter. They said no, they are concentrating on the Michael and Vicki. I've not had any downloading trouble and they are nice when I buy somthing, but is it really worth it? I'm a student and I don't have much money to blow on stuff like that. I'll be looking elsewhere for models!