They sold you the complete model as promised. Nowhere did it say that it had textures or morphs for the face. The muscle guy came out long before Michael when they were in the habit of selling the figure as is. No morphs. The P4 people were asked to have morphs and they did that. Now it is ASSUMED that everything has/should have morphs. They never promised that it had textures. If you don't like it don't buy. if you do buy and you don't like it they have a money back thing. And they do sell as PROMISED.