I honestly dont understand why people dont email or contact the merchant directly and give them a chance to clarify/rectify a problem before posting what amounts to a negative review of a product, which can hurt sales, reputation and morale...it's like calling the cops on your neighbour because their music is too loud, before you give them the chance to turn it down...makes for bad feelings... "I keep busy and thus usually only check a few sites. That's why I usually post here so I have one place to check my messages and keep track of some past posts too." I'm not trying to be rude, but it is VERY unfair to the merchant to do this, even if it is easier for YOU to only have to check one place...the merchant is expected to keep up with posts all over the place?? like PhilC is not busy or anything, dealing with probably dozens and dozens of tasks at any given time...this could be VERY frustrating for him too :(

Say what you mean and mean what you say.