I think they do listen. You may not see them post or reply, that is not their style, and perhaps best. They are a business not conversationalists but they KNOW that these forums are a good backbone for their poser product. One thing though you may wish to consider is not to be too brash when voicing your concerns, that is why I mentioned the word "ugly" way above ;-) It is difficult to take anything serious if you sound too much like your attempting to bash them, and I am not saying you are, it is probably NOT intentional on your part, but your words do sound somewhat demeaning which would just not do justice to your concern. Although they may well peruse our threads for advise and marketing heresay they are NOT responsible for deciphering one's "meaning" and may well just put this all off as just a general flame. Just a thought, no offense ;-)