Hi, I live in Australia and I have purchased quite a few of the products from Vista Net, Never had a problem with the time from when I have purchased my product to when I received the CD in the mail considering as to where I live from them. I think it was always rather quick and efficient. With my last purchase from them, I had a couple of questions and Lyne was very prompt in answering them, even gave me tips on their use. Lyne has had a few health problems recently which she is overcoming and if Lyne reads this thread, hope you have have been successful. However this does not mean that your purchase will not arrive in good time on a CD in the mail, no matter where you live. Just think, you will always have the files on a CD if you ever have to reinstal lol. Service is good from Vista Net and Lyne will always help with any problem you may incur. Cheers, Jan