I think it all comes down to file size. R'sity needs to break up the big files. I have no problems with and up to about 15Mb. Anything bigger is a crapshoot. I too am in an area that all I can get is the slow dialup. Old phone lines. A file that is 20/25mb will take 2 or 2 and a half hours to D/L. C/L told me the same thing, but I never heard back. Like I said earlier, I never had this much trouble on this site till the last couple of months.