Hello. This is Chad from DAZ Productions. I appreciate having been informed about this thread, and for the opportunity to respond. At DAZ3D we do regret the limits imposed by our production resources, as well as the fact that we will never be able to offer every product that everyone wants. However, we do feel it imperative to adequately represent our products and to care for our customers on an individual as well as a collective basis. I don't believe that either of these issues was overlooked in this case. Though we usually deal with customer satisfaction issues privately, I think that it may be appropriate to post the following correspondence, between a customer and DAZ's president, Dan Farr, which is typical for this type of complaint. If anyone has any suggestions on how we can provide better customer support, we truly welcome your feedback. (sales@daz3d.com) Thanks. -Chad Smith DAZ Productions Date: Mon, 5 Feb 2001 14:45:56 -0800 (PST) After buying Michael and GETTING NO PROMISED MUSCLE MORPHS/Fixes(Michaels neck and back)and LACK of MORPHS for a PowerLifter/BodyBuilder,SuperHero,and getting an email from Daz3D saying "they have NO TIME" to do them,you MUST BE JOKING!I will NEVER buy another product from you again.I am telling ALL my friends not to also. Our response: I guess I can understand your frustration if you purchased Michael expecting to get additional body morphs for larger muscularity. Although, it was advertised showing what the figure looked like. We do sometime hope to add additional superhero or muscleman type morphs but it not something we are able to do at this time. If you are completely dis-satified with your purchase of Michael, the best thing I can do is offer you the opportunity to return it for a full refund. I don't know how we could treat you more fairly than that. Otherwise, it is counter productive for you to encourage others to not support our efforts. The more that our current efforts are rewarded by sales, the stronger our abilities are to increase our production efforts and the sooner we will have the Michael morphs you are looking for. Please let me know your feelings. We would love to work with you. I am truly sorry that our production schedule does not meet your needs. Overall, we are really working our hardest to keep new products introduced for the Poser customers. Sincerely, Dan Farr Date: Tue, 6 Feb 2001 02:17:25 -0800 (PST) You would love to work with me?How? Our response: Well, the first thing that I can offer is the opportunity for you to return the Michael model for a full refund if you do not want to use the model as is. The next thing is that I can do my best to keep the muscle morphs a priority in our development after we finish what we currently have planned. I still think that we would be out several months though. Please call or email me if you have any questions. I really would like be on better terms with you. Thank you for your correspondence communicating your concerns with me. Sincerely, Dan Farr Our follow up response: I have just seen a new morph target for Michael giving him a much more muscular build. It is for sale at renderosity.com under the name of Massive Mike. Please let me know if you have any trouble finding it. I think that it looks great and will hopefully give you what your need. Sincerely, Dan Farr Date: Sat, 10 Feb 2001 02:32:06 -0800 (PST) I bought it Dan.Though I should not have had to.Get my drift?LOL.Anyway,it is pretty good,but the butt is still flat,his neck still weird,and has no real Upper Chest/shoulder blade Morphs.Daz Needs to do a FULL SuperHero Morph like they did in Poser 4.If you make Mike BIG he breaks and the Arm Morphs kinda stink too.Hoping you guys Finally make those promised morphs.I know you will :0) Thanks for the email. Our last response: I have to say that I am somewhat glad to hear that the Massive Mike leaves us some areas to improve upon. We sometimes get a little frustrated seeing other people do things that we want to do before we have the time to get to them. So it is nice to hear that there are some areas that we can improve upon. Thanks for the note back. When we get ours done, contact me before buying it and I will work you a special deal. Thanks, Dan Farr