Well, see that's what gets my goat the most. I've been in the service industry, and I know how miserable it is to work in it. But I was always as good with my customers as I could be, and because I know how miserable these jobs are, and how much I appreciated it when someone said something as simple as please (since you never heard it), I'm always as polite and affable with people as I can be. However, I've still noticed that service at places has gotten worse and that people just don't care any more. I also find myself being one of the few people that's actually polite to people in the service industry. I smile, I say please and thank you, I don't get angry or raise my voice, because most of the time it's not their fault. I've also noticed how incompetent people have become. When I walk into a Best Buy or a Circuit City, I don't even bother to ask questions any more. I never get a good answer or any kind of competent service. Now I'm on the East Coast, so maybe it's regional. But Davo seems to be up in the North West, so maybe it's not. Who knows, but maybe part of the problem is that people don't even have the basic manners to not treat someone helping them with the respect they deserve...