I worked in customer service for 14 years, from bottom of the ladder to middle management.

I've had at least two employees who were rude to customers consistantly (they didn't last long, let me tell you). I am a very upbeat, friendly person, and I've got the smile lines to prove it, LOL.

Still, there are customers you just can't make have a good time making their purchases. I've been yelled at, cussed at, even got hit in the mouth by one lady (who turned out to have a compulsive disorder and was off her medication). My asst. manager saved the day with that one...I was beginning a swing to pop the woman back when my AM grabbed my arm, lol.

So, I always try to say thank you, please, and basically return any courtesy I'm shown when I shop. Sometimes, the person working returns it, sometimes they are rude and don't seem to appreciate my courtesy towards them.

I just always keep in mind that they might be having a bad day, and it's just not easy to leave personal problems at home when you clock in.

That's probably kept me from complaining a LOT about rudeness and bad service at places. =)

Message edited on: 07/19/2005 18:24 Also, I've found it's not so hard to be positive, upbeat, and friendly online, no matter what, compared to having someone foaming at the mouth in your face when handling your customer service. I'm a merchant here, and we own a webhosting/design company, as well.

Message edited on: 07/19/2005 18:26