Service Jobs are tough. Anyone in that sector has my sympathy. Just imagine. You're the waiter/waitress in a restaurant filled with people who want personal service. I'd tell you all to sit and spin inside of my first hour. ;-) But I do agree that the young kids think the world revolves around them. Incompetency with professionals is quite a different thing. And it's quite common. I can't tell you how many owners (my freakin' bosses no less) I've had to coach on simple basic rules of business operation. I've had the same garbage pick-up company for over ten years. I pay for the whole year at once to get a free month of service. Well the company was bought out this year and the new owners sent me a bill for one months service being 60 days past due. They said if I didn't pay the $16.00 they would cancel my service. I said" wait a minute.....I paid you over $200.00 for a years service and you're threatening to cancel my service over $16.00"!? She says. Yeah So I slam the phone down and proceed to figure out where they screwwed up on my billing. Yeah. I'm the customer, I've paid my bill ahead of time, I got threatened to lose service over their mistake, and I had to figure it out for them. I found the mistake. Called the home office. And straightened them out. Incompetence is everywhere. I watch my credit card and bank accounts like a hawk. Because you never know when these rocket scientists are going to strike next. -ScottA