well... maybe they consider this topic to fall under the "improvments" umbrella markschum, I used to comment, nicely mind you, that the order was incorrect, after so many lame excuses and flat out rudeness from waiters/waitress, I guess I became jaded along the way and just don't say anything. On one occassion, I asked the waiter to get the manager, both of them seemed intent on getting me to accept the wrong order instead of getting me the right item.