I once told a telemarketeer who was wanting me to switch long distance companies that I didn't have a phone, and they said, oh, I'm sorry, I guess we can't help you then. On the other hand, I've always been able to connect to a real person at the I.R.S. in less than 4 minutes, 3 times in a row, on different days of the week. They are a kinder, gentler, more customer friendly institution now, really. I'm not kidding.