Shadow_Fyre opened this issue on Jul 21, 2005 ยท 38 posts
Acadia posted Fri, 22 July 2005 at 1:07 AM
I notice that someone said that Dell charges more for their components than someplace else. I want to add that you get superior 24/7 customer support with Dell. I live in Canada and a few months back I had to call customer service about something, but I was dialing the American number because that's the only number I could find. I swear, I was transferred all over the place and let me tell you I was downright ticked off!!!!!! I think it was someone in India that gave me the correct number to dial for my area and I got my problem worked out. (I was walked through reformatting my computer which is what I was wanting). The next day during regular business hours I got a call from that fellow in India asking me if I managed to get my problem solved. I also got a call from 2 other people, one in the US and one in Canada making sure that my problem had been resolved, and I was given the proper contact information for future reference. Aside from HP, I don't know another company that goes to those lengths to make sure one single customer is happy and satisfied. Well, Proctor and Gamble does a decent job of that too, but they aren't in the computer industry. I'm willing to pay a bit more for components for that type of service. Dell has built itself a good name not only bassed on quality, but also on their customer service, which I believe is second to none.
"It is good to see ourselves as
others see us. Try as we may, we are never
able to know ourselves fully as we
are, especially the evil side of us.
This we can do only if we are not
angry with our critics but will take in good
heart whatever they might have to
say." - Ghandi