Which is entirely my point Antonia. I fail to see how merchants have been hurt by customers, and yet I constantly see customers who've been hurt by merchants trying to pass off poor quality for high prices. If a customer complains about a merchant, the only hurt the merchant feels is in his pride. The Customer feels the hurt in his wallet as well as his ability to trust merchants in the future with his cash. The only hurt a merchant can possibly feel is if complaints cause his sales to go down, which, if he/she were a good merchant, they would address the complaints and fix the issues and sales would return. Customers who don't get satisfaction for money spent are hurt by merchants. Merchants who loose customers are being hurt by their own bad practices, not by their customers complaints. Keep on blaming the customers and soon enough you'll find yourself without any. Hobbiests can always move on and find other hobby's you know.