To redownload: Go to your Account page at DAZ Click the Itemised order history link near the top Find Smiles Delight on the page Click the Reset link to the right of the item's listing After about half-an-hour you should get an email from World Wide Web Owner confirming the reset, but if you don't (if your or your ISP's Spam filter eats it) go to your Available Downloads page and the item should be there. I know some services are blocking DAZ emails, and some addresses get mis-entered so that they bounce. If you are consistently getting no response after using the Contact Form PM me at the DAZ forums (Richard Haseltine) and I'll see what I can find out.