Thanks for the info, John. I'm hopeful it'sll all get straigntened out soon. dlk30341: If Vue 5i works with few problems (nothing is perfect) on most people's equipment, then it is simply a fact that people for whom it does not work have localized problems and the developers are not at fault. Fact - not ass kissing. Of course it's not really that simple because there is more than one platform involved, many graphics cards, etc. And i'm not saying e-on shouldn't help people with their localized problems. Any software will have problems on some systems. If Vue was as bad as some make out, there would be hundreds of complaints, not the number i see here and on e-on's forum. This is not a personal comment aimed at you, but I don't like people calling a product garbage that works great for me and most users. It's a lazy, thoughtless, paranoid, irresponsible attitude - like the guy who sued the fast food people because he got fat on burgers. I'm going to wait quietly now and see how e-on deals with this problem.