Sorry, if i mis-quoted you and i really, really don't mean you personally. I just sense this attitude from a (very few) posts here on on e-on's forum that "everything that happens to me is someone else's fault". Such an attitude pushes my buttons to be sure. I also had a few early problems with Vue 5i - which were rapidly fixed by their patches. Sure, it shouldn't need patches and some products work better than that during a new major release. My experience is with Vue 5i - i bought 4 Pro and skipped 5. So, i'm not qualifed to comment on Vue 5. All i really have to go on re: e-on's quality and service is my own experience with Vue 5i - which has been quite positive. So far, when i've reported problems i get professional responses and a fix in the next beta patch (again, this is with Vue 5i). I have seen a lot more Vue 5 problems reported than for other versions - good point. As for the store problems, i'd call this a major mistake and i'm hoping they change their policy and resolve things soon. Anyway, more than enough said...