iloco opened this issue on Aug 04, 2005 ยท 30 posts
blaineak posted Thu, 04 August 2005 at 10:37 PM
Agiel, I don't know if your an employee of e-ons or not. We paid to use this software. My password stopped working today and it took six days to get a response back from tech support last week. Infinite is advertised as "Professional". Cornucopia is screwed up and even if it was working it only shows half the amount of product that is owed to me. Whats going on. The last time I saw this was just before Bryce was sold to Corel. You have got to expect some of us to be mad. E-on has our money and they are at the conference having a party while we can't use what we have paid for. The correct response is a genuine appology and then work there behinds off 24/7 to fix this! Anything short of that is a slap in the face. When I had a problem with an XP update a top tier tech was in touch with me in under 2 hours ready to spend days on the phone with me on there nickel. That's the way it's done. As soon as I get my credit card info off their data base, I'm setting Vue aside until this is worked out. I of course can not do that because their system won't accept my password even though it exactly matches the password it e-mails to my account. Who knows maybe they have been hacked!