iloco opened this issue on Aug 04, 2005 ยท 30 posts
impish posted Fri, 05 August 2005 at 4:15 AM
Xiores I've been using tech support to report problems i've been having. Heres how to do it: Go to http://www.e-onsoftware.com/ Click "Support" Scroll down the page and click "Contact a Technician" Select your product and the kind of issue you have. Click "Contact a Technician" Fill in the form. Please note I'm NOT an e-on employee I'm just trying to help. While I don't like the lack of e-mail support as a developer who provides tech support for a number of projects and products I know that using form based tech support actually works better: 1. It doesn't get caught up in a load of spam and get missed/ grabbed by a spam filter. Lost somewhere because a user mails someone they "know" who is on holiday etc 2. It can be tracked, prioritised and records kept of the outcome and solution that make future work easier to handle and the customers experience better overall. Despite all that I still like to have an e-mail address. It just feels better somehow. Cheers Mark