"The 2 posts above mine show a certain amount of contempt from merchant to customer and it is a sad thing to see." Well, I'm not letting that one go without responding. How are we showing contempt in those posts? By trying to correct some misconceptions with facts? Sorry to burst your bubble, but the customer is not always right. You can only bend over so far to accomodate some people and even customer service has its limits. I spent 13 years in a technical/customer service environment, so I do have some idea of what it means to deal with customers. These customers were forking out millions of dollars for equipment, so they had pretty high expectations. Sometimes no matter what you do, the customer will never be satisfied. That's just the way things are. My experience here, from posts in the merchant forum over the years, has been that the majority of us do actually care about customer satisfaction, and speaking personally, I always deal with customer queries or problems in a timely and polite manner. Certainly no system is ever perfect, but we have what we have here, and we have to work with it. Merchant bashing has become a favourite sport amongst some members at Renderosity over the years, yet when we try to correct blatantly false statements, we're accused of contempt or worse for our customers. We're damned if we do and damned if we don't.