I FINALLY got the registration code! It took 11 days (9 business days)! Maybe the only reason I got it that "soon" is because on the day before I got the code I sent them about 30 identical email messages telling them how long I'd been waiting and asking them to please send the code. Which they sent the next day. No apology, no explanation. Just the code. Question for jogert: I tried your suggestion (above) for saving the prior installation to see if it would work on a different computer. It didn't! Here's what I did: first I installed the software on my new computer. Then I attempted to run the software with the code they just sent me. It worked. The only obvious things the code did to the installed software were: 1) created a new file (the keyfile) called "cc1.key" 2) modified an existing file (previously created by the install) called "cc.cfg" I used a binary checker to check the before and after versions of the "CreatureCreator.EXE" file. The code did not make any modifications to that file: bit for bit, they were identical. Next I went to work and installed Creature Creator on my PC at work. It had a different System ID. It would not accept the new code sent to me by FXRealm. Then I copied just the "cc1.key" file from home to my work computer. I got a message that said "Wrong key in keyfile." Then I copied the "cc.cfg" file from home to my work computer, replacing the one that had been created by the installation at work. I still got the message that said "Wrong key in keyfile." Lastly I copied the "CreatureCreator.EXE" file from home to work. Still no good. The differences: 1) System IDs are different. 2) Foolishly, I installed with slightly different paths. I'll try again with identical paths and let you know the outcome. 3) Registry: I examined the registry and did not see anything obviously relating to the key code. Not even anything that MIGHT have been related as far as I could see. So, at this point I'd like to ask, jogert, can you try out your method of "saving" the old key and getting it to work again? Can you try installing on a different computer and see if you can get it to work, and then, if it does work, can you give us the exact steps that you took? It would be of great benefit to us all if there is a method by which we might bypass this painful registration system. Many thanks!!!