"Software is not the problem, it is the stupid users!" It's actually the usual IT Dept's attitude that they are a step above God and that they don't have to explain to users why certain things are not to be done. Since 99.99% of all settings done by IT Dept's are for the convenience of the IT Dept instead of providing the users with a usuable workspace , very few users take the decrees as issued by the Lords of IT as anything but a pain in the proverbial.