I admit that IT dept fail in evaluating Users and in Training/Explaining the pros and cons of specific aspects of Computer Use, but most of this is the end users fault. The biggest issue for the IT is not the mass users in the cubicals, but the management that has the portables and think that their position alone indicates that they have some sort of superiority. I have seen more managers blame their assistants or secretaries for problems with machines, when all the assistant did was upload the file he/she had on the laptop! Most large companies now have a mandatory training class for security issues and most now are adopting refresher courses for all employees on a annual basis (and sometimes dept. wide after one person has an issue related to security.) I agree some have a chip on their shoulders, but I also think that evolves due to bad relations between dept. management and the IT. A few companies have realigned IT within Security (when there is a security dept.) and that has seemed to give those companies IT Dept. more clout when it comes to recommendations at all levels of employment. (Calling IT when your laptop messes up and having a uniformed Security Officer show up puts a good message on the main cause for problems with the system!)

ratscloset
aka John