What do you mean ask a friend to enter the email address? How would that help? They say in the email A quick hint when ordering a renewal, if you haven't ordered via our new store please do, please note that the login is not the same login as subscription area. If you aren't sure simply create a new store account, it will not affect your subscription login. Don't like the idea of having my password sent to anyone but me. They sent the new password but it doesn't work. I know Steve comes in here sometimes was just hoping he could get it straightened out. 8^) Marque