jwhitham...once you start worrying more about people who work for you (i.e. content creators), than you do your customers, you then start to lose favour with your customers. It goes for any business and that is why there is the saying "the customer always comes first" and when directly in contact with the customer "the customer is always right". Its a basic business principle. E-on worried more about content creators than the effect of their actions on the customer...the result = E-on dropped the ball and are now having to work twice as hard to gain back respect and trust from customers that have been affected by their actions. Cheers

 

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