This is what I just got when I asked tech support about the face room...haven't tried their suggestions yet. Hi Marque, So i've installed this myself, and it's working like a champ, the problem here seems to be that my test machines are super plain vanilla, and after speaking with the developers, there are some ways to thwart the standard install of the face module... Here is an exerpt from the conversation I had with the engineering guys, and you want to take a look at where it may apply to your physical environment. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ The Miki head data installer does the following: 1. Install the Miki head data folder in ./Runtime/heads/ 2. Modify the "knownFaceRoomHeads.xml" to add the following: as the last "FigureList" item, and as the last "HeadList" item Now when the installer is first launched it will do some "behind the scenes" stuff to help out the user. It will check the registry entry for the .pz3 file extension to determine Poser's original install location. This will be used as the initial default location. The user can overwrite this and choose to install to a different Poser installation. If the installer was configured in such a way, as to have the user point to a directory which does NOT contain Poser. Will certainly cause the installation of the head data to fail. Further, if Poser was moved from the original install location the installer will go ahead and put the files in that original location (creating any missing directories in the path). A more robust installer will be built and distributed immediately.