I don't have much experience with Daz customer service. However, I have had a few back-and-forths with CL/EF. I have always had really quick, helpful, and quality answers come back. Something to keep in mind. This is the end of August. It is traditionally the last "Summer Vacation Rush" time. Not that this is a great excuse for not getting a timely response, however, it could explain why. I would think it understandable if they are short-staffed right now, and are working on a backlog. (Everyone is entitled to a vacation, no? ;-) Something else to consider mathman. Is EF whitelisted for your e-mail? Could be they are responding, but you just aren't getting it. This could especially be true if you are using something like Hotmail, which I have found to be notorious for filtering e-mails from sites like Rosity or Daz, but letting through offers for canine hair regrowth cream.