I agree, nitreug. However, isn't that the case wherever or whenever you buy something? According to my account, it says I have purchased sixteen items from the store. Actually, I think its wrong. I think I have purchased more than that. Anyway, of the sixteen items there are two items where I felt I was "taken." And on those items, I believe there was little I could have done. The descriptions were, IMHO, totally misleading. I believe one of those items is an item you also have a complaint about. However, I have purchased software and even hardware in a brick and mortar store only to find out, once home, that it is nothing like what it is described or portrayed as. So you simply never buy anything from that manufacturer again. Or, in this case, from those particular creators. And if the problems continue with other items, you simply do not buy from that particular store whether it be brick and mortar or online. It doesn't get your money back, I know. But I think it is most likely the only solution we've got at this point. The choice to not allow refunds on electronic purchases is a choice made by the online store. It is not popular from what I read elsewhere, it is not in line with industry standards, but, that was their choice. Trying to change that is probably like a dog barking up a tree at a bird. A lot of noise but... no bird. When I look at my combined purchases from here, DAZ 3d, Zygote, BBay, Replica, etc. the two I felt "taken" on seem to be about the same percentage of "disappointments" I feel with brick and mortar purchases. And, in all fairness, there are NOT 75 messages dealing with "...bad quality of items..." Many of those messages deal with download problems, payment problems, etc. Being misleading can be a two-way street.