Have any of these people complained to the author?<<< To be honest, no. But I didn't buy from the author directly. I bought from the online store. I don't expect the author to pony up a full refund when the store is still going to keep its cut. Just like I don't go to Sierra to get my money back when I bought their program at Best Buy. I expect Best Buy to give me my refund. Now, I read the terms here. No refund. Period. Don't like it after you've tried it? Tough. Feel misled? Tough. Feel had? Tough. I read and accepted those terms when I clicked on the little button. Now, I wasn't too happy to see that what I thought was, wasn't. But I feel it would be hypocritical of me to try to change the rules of the game just because the other party may be taking advantage of the situation. You live and learn. I have probably bought close to fifty items between the various 3d related stores in the last year. Two of that fifty were, at best, way below expectations. Two items from two different authors out of nearly fifty items and at least a dozen and a half authors. So I have two authors I never buy from again. I will survive. There are people like Traveller, PhilC, Jim Burton, Mehndi, Dmentia and numerous others whose work will keep me happy for what I need. I will not miss two. Nor, I dare say, will they miss me. Sychronicity is a wonderful thing. By the way, your philosophy on refunds is commendable. It is also in line with industry ethics and standards. For that, you truly deserve to be commended. Take care.