clSteve - Thanks for replying. I didn't receive any EMail from you, could you please IM the message that you EMailed to me instead (i.e. via R'osity IM). Also, I have sent two EMails to eFrontier via their web-based contact form, and now I find out that the messages did not even get through. This suggest to me that the current form of customer contact is unreliable. I really would like to get this issue sorted out, it's been two weeks now. Sounds like Francemi has suffered similarly from communication breakdowns France - I'm sorry I didn't mean to hijack your thread, I hope everything gets sorted out well for you.