@ Vance.....1st...I do not remain anonymous...I use my my same nick in ALL forums I visit, just for the very reason you described. 2nd....I have a right to complain since it was hard earned money that I spent. 3rd....I have complained or "whined" as some say(PFFTTTTT) at the appropiate places...in my case E-ON. It's all a waste of breath & typing.....Well maybe not, but I will survive all the digs etc etc...because I don't care! As the old saying goes "sticks & stones may break my bones but names will never hurt me" When one takes my money...well it should be obvious. As I've recently found out, a subscription website has stolen my money & gone belly up. Yeah, I'm in a good mood...not >:( dlk30341 - tired of being used & screwed over.