Jeff, I definitely think that whoever is testing the items for sale should judge the quality. I also think that the test should be done by at least 2 different people. As I mentioned before, I have only bought a few items from this store and have no complaint with what I have resived. But, if there are people out there who think that what they got is crap - then they should be able to complain both to this store and to the artist. Hopefully they would then either get a proper product or some kind of refund. I think that nitreugs analogy is right on the money. Yes, this store is selling someone elses stuff - but THIS store is selling it. Why on earth this store should be exempt from any liability is beyond my understanding. My point once again is - DO judge the quality before you allow it to be sold in the store. //Mike