I am a "merchant" here at 'rosity. I have several items that i sell, and i also regularly contribute free stuff (which most of us "merchants" do). i always try 500% to ensure quality of my items. to this end, i have between 5 and 12 people who beta test my stuff. only once have i gotten a unanimous vote of 100% quality. most times, each tester will have something different to say, and i'm continuously refining my product, until it's submitted, which takes anywhere from 1 month to 3. i have an "inventory" of stuff in various stages of construction, testing, and refining - and i'm pretty sure that's how a lot of the merchants operate. so it may seem like stuff is being "fired off" for sale, but really, it's not, in most cases. i don't ask my beta testers if they like it....just if it works properly and if it's all there. however, human nature is such that i am always told whether they like it or not. when a problem occurs with one of my items (which has only happened twice - before i found my great beta testers) i rectify it immediately. yes, that's after the fact, but sometimes, that's the only way to find out there IS a problem. as consumers, you should expect quality merchandise. as merchants, we should provide quality merchandise. if only it was a perfect world :( and a review forum would be good.......but everyone would have to be exeedingly careful. there are so many ways to understand the written word, and not everyone interprets things the same way. one bad review - whether deserved or not- could ruin an artist, and conversely, you may get someone "plugging" an item to boost someone's sales. but i would welcome some form of feedback, as i'm sure any artist would. and the store's decision not to allow refunds is the only logical one. once an item is downloaded, whether it's "good" or not, is on the purchaser's system. the item can't be returned, like with a tangible good to a regular store. nor is it the store's fault if someone doesn't like something they bought...if you didn't like the look of it in the ad picture, why buy it? and if it looked a lot better in the picture than on your system, please, contact the artist! most merchants (i for one) don't do post render work on the item being sold. if it's a texture, how it looks in the picture is what it is - no touching up to hide seams, etc. anyway, this is a good thread, and it's always good to hear from the people who buy the products being sold - even if they are critique-ing those products :)