and the store's decision not to allow refunds is the only logical one.<<< No, it isn't. I deal with companies who sell software ranging in price from $9.95 to several hundred dollars. Very few do NOT offer refunds. Have they been ripped by a thief on occasion? You bet. Have I been ripped by a thief on occasion? Oh, yes, definitely. That is what databases are for. If there is someone who is buying and then requesting a refund time and again, you refuse to sell or you keep those records so you can show a consistent pattern so that you can legitimately and legally show why you are refusing a refund to this particular thief,... er, person. However, you do not stick the honest customer with a product they feel misled or taken on just because you, the seller, are afraid of the thief. That is not the way the overwhelming majority of ESD (Electronic Software Delivery) merchants operate. In fact, if you take credit cards, your customer is legally allowed to cancel ANY sale within 30 days of purchase under federal consumer protection laws. >>>once an item is downloaded, whether it's "good" or not, is on the purchaser's system. the item can't be returned, like with a tangible good to a regular store. nor is it the store's fault if someone doesn't like something they bought...if you didn't like the look of it in the ad picture, why buy it?<<< I think it has been determined that there are a few items where the "ad" was, at best, misleading. On one of those items, an item I felt "very disappointed" with, I relied on the previous history and work of the artist. I will live with it. I simply will not make that mistake again. Nor, as I have stated before, do I expect the artist to give me a refund when the store was the one who initially took my payment and when, it appears, the store will keep its cut regardless. As I also stated before, I understand the terms the store has chosen to operate under. I acknowledge that when I click on the button. I may not agree with them, but I also do not feel I can ask them to change the rules AFTER the fact. I knew what the rules were when I bought. I do wish the rules would change to be more in line with industry standards. However, that is not my decision. Until then, I buy from two fewer artists and, when I buy from here, I BUY KNOWING THE CHANCES I TAKE. Take care and Godspeed.