I am sorry to coma back on this item but refund is common even in the software business. A while ago I received a web cam and this cam needed a parrallel port instead of a USB port. The software was in french because I received from Montreal and FUTURE SHOP replace the camera and the software even they were in french to a USB version. I did bought Credo Interactive software and the output were not as specified (mean compatible with Poser) and they refunded me the complete cost (about $500 US). Last year I bought many motion files from Zygote, again they were some problems and they refunded me completely. When you are a good store or a good artist, you should do that. WHen I bought the Victoria expressions, I encountered some problems, I got refunded and the artist now produce them in DAZ3D and bought them back. With all comments I saw here at the store, It looks that customers and artists wnat something to change in this area but it also looks that the moderators do not do very much in this area. When JeffH said that the item are tested for at least to know if you can install the item and by his answer on the jogging suit, those items are NOT TESTED AT ALL. Nothing is done to help or protect us as customers.