The no refund policy of this online store seems to me to be the only feasible way to make store's like this work....Zygote's return policy is very generous and I am glad they have it...Their stituation though is so different from this one considering that they create so much in house for their own online store....One thing that has to be kept in mind is the idea that this is the weekend and until Monday your concerns really can't even be addressed by the store staff...I have always found they are very concerned and responsive to any problems that arise...