Well I didn't have that kind of problem really. I reacently made my 1st purchase from there and the placing an order was a bit complex but then it took 5 days to approve my credit card trans before I could download the product. It's the same card I use at DAZ, Rendo, other 3D sites with no problem. I think they still have a little tweaking to do on the store part. BTW: Don't order in the middle of the night!! LOL! That's what I tend to do , then I stay up too late playing with my new toys,hehe.